Director of Operations (retail)

Pittsburgh, PA

Posted: 06/13/2019 Industry: Retail: Merchandising/Global Sourcing Job Number: 2740 Pay Rate: Competitive Pay + bonus program

Have you been searching for the next step in your career and a unique company where you can help shape the direction of the business?  If so, let’s talk ASAP!

Our client has engaged us to identify a Director of Operations for their “fast casual” restaurant operation. There is a unique spin on this concept and they are ready to explode with growth. Our client is morphing into “fast casual” of the future. A great Director of Sales & Operations will help them get there.

Here are the challenges:

  • Maximizing customer loyalty and employee satisfaction
  • Establishing a standardized feel for all stores and processes, embracing cultural consistency
  • Developing measurable and sustainable KPIs

Must haves:

  • Proven experience opening chain eateries/ food stores (fast casual preferred)
  • High-quality food service experience (complete understanding of food safety and can speak to it)
  • Has previously standardized customer service platforms, not just back of house
  • Tech-forward thinking
  • Process-oriented mindset
  • Collaborative willingness
  • Ability to implement scalable training programs
  • Direct P&L ownership

The company is on target to open, on average, 10 stores per year over the next 24-36 months. It’s an exciting time to be part of this cutting-edge concept in convenience, natural foods and outstanding customer service.

Apply for immediate consideration, or call if you feel this might be for you! 100% confidential.  Mickey Kampsen (239) 566-1429 or Charlotte Schneider (239) 330-6965.

Mickey Kampsen
Dir. Recruitment Services, Retail: Sourcing & Merchandising

Mickey is a global retail recruitment professional in sourcing and merchandising and has been in recruitment since 1985. It’s her passion – she loves the recruiting business. Not many businesses give one the opportunity to bring such positive change to people’s lives.

Mickey has a sense of humor and an ability to connect with people that lends itself to being involved in a business where there’s such large personal investment and ultimately, leap of faith being made. Not only are companies hiring candidates who will have a direct and immediate effect on their company culture, but experienced candidates are making huge changes both professionally and personally when they join a new company. Uprooting a family to make a transcontinental move is a huge change even if it is for a fantastic opportunity! The more at ease people are with Mickey, the better the entire process is from both the candidate and client company perspectives.

As a global retail recruitment professional, her business is built on solid relationships. Anyone can find a name these days – but to be able to really understand what a client company is looking for or to truly appreciate what a candidate is seeking or motivated by, takes a special skill. Mickey was fortunate enough to have great mentor recruiters in her industry, and she “grew up” learning the nuances of finding the hidden talent in the marketplace. Good skills are refined over time and good recruiters have been in this business for a while. This business was in her mentors’ DNA, and now it’s in hers!

Mickey specializes in global retail recruitment: hardlines, softlines and food. It’s her focus – it’s what she does.

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